Frequently asked questions

Is Tixward free?

Yes, for most events. Free tickets are always free. Paid tickets are free up to 300 per event, or 100 when every ticket is under US$1.50, which covers most school shows, workshops and community events. Bigger events pay once, from US$8, by PayPal invoice: see Pricing.

Why was I charged a different amount than the US dollar fee?

Unlock fees are in US dollars. If you pay with a card or PayPal balance in another currency, PayPal or your bank converts it at that day’s exchange rate and may add a conversion fee, so the amount in your currency can change a little from day to day. The US dollar amount stays the same. See Pricing for details.

Can I sell tickets for a film showing with several screening times?

Yes. When you create the event, choose “Several screenings or showtimes” and add each screening with its number of seats. Buyers pick a screening, their tickets show the time, and door staff are warned if someone comes to the wrong screening. Assigned seat numbers are not available yet; seating is open within each screening.

Can I take bookings for courts, rooms or appointments?

Yes. Create a booking page instead of an event. List your courts, rooms or people with a price per slot, set weekly hours, extra openings and days off, and choose whether people pay when they book, on-site, or either. Booking pages are free to use, with no booking fees.

Can I set my own time slots, like 8–9, 9–10 and 10–12?

Yes. Choose “Custom time slots” and list each slot with its start and end time. Slots can have different lengths, and different days can have different slots. The price is per hour, so a 2-hour slot costs twice the hourly price.

Can someone book several hours in a row?

Yes. You choose the most slots in a row per booking (for example 3 one-hour slots). People only see lengths that are free right after the time they picked.

Can two people book the same court at the same time?

No. Once a time is booked, or held while someone pays, it can’t be booked again. If two people tap at the same moment, only the first one gets it.

What are promo rates?

Events created on or before May 31, 2027 keep today’s tier prices for good, even if they happen later or move up a tier later. After that date, new events use the standard prices, which will be a little higher. Booking pages stay free.

Can I pay the fee before tickets sell?

Yes. If you expect a big crowd, tap “Pay ahead for a bigger tier” on your organizer page and choose the tier you expect to need. Sales then never pause at a limit.

What if my event is moved to another date?

Change the date of the same event on your organizer page. Tickets stay valid, buyers see a “Rescheduled” notice, and you don’t pay the Tixward fee again.

Is the Tixward fee refunded if my event is cancelled?

No. Unlock fees aren’t refunded for cancelled events, or if you sell fewer tickets than the tier you paid for. If you were charged twice or by mistake, email us and we’ll refund the extra. Buyers’ ticket money is refunded by the organizer, who received it.

What currency are tickets priced in?

In the organizer’s own currency, chosen when the event is created: for example US dollars, euros, Indonesian rupiah, Chinese yuan (RMB), Japanese yen, Singapore dollars, Philippine pesos and more. Buyers pay the organizer in that currency. Buyers can pay with the organizer’s e-wallet or bank QR, a payment link (for example PayPal) or cash. Only Tixward’s own unlock fee is in US dollars.

Does Tixward hold the money?

No. Buyers pay the organizer directly, using the payment options the organizer added. Tixward only keeps track of who paid and their tickets.

Who handles refunds?

The organizer, because they received the money. Their contact is on the event page and every ticket page.

Do buyers need an account or app?

No. They choose tickets, pay, send proof of payment, and keep their ticket page link. It also appears under My tickets on the phone they used.

Can organizers hide their personal account?

Yes. Use a business or organization account, a bank QR code, or a card payment link instead of a personal e-wallet. Account numbers are shown partly hidden, like 0775•••4567.

What if the internet is slow at the venue?

The door scanner keeps working offline with the ticket list it last loaded and syncs check-ins when the connection is back. Buyers should screenshot their tickets.

Can I ask buyers for their teacher, section or company?

Yes. In your event, add up to 3 questions for buyers, as a short answer or a list to choose from (for example “Teacher / adviser” with each teacher’s name). Answers show in Attendees, where you can filter and count them, in the downloaded list, and on the door scanner when tickets are checked.

Can I print a sign-in sheet for registration?

Yes. In Attendees, tap Print sign-in sheet. You get A4 pages with each person’s name, your questions (like teacher or section), ticket, and blank Signature and Time columns, plus blank lines for walk-ins. With a question like Teacher / adviser, you can print a page per teacher.

I lost my ticket or changed phones. What do I do?

Open My tickets on the phone you bought with: your tickets are saved there. If that phone isn’t available, message the organizer from the contact you used when buying; they can send your ticket link again. At the door, staff can also find you by name and check you in after checking your ID.

Can a ticket be used twice?

No. Each QR code works once. Scanning it again shows “Already used” with the time it was first checked in.

How long is data kept?

Payment screenshots are deleted 30 days after the event, and everything else 90 days after the event. For booking pages, the same applies to each booking, counted from its booked date. Organizers can delete an event or booking page earlier.

I think an event is fake. What do I do?

Don’t send money. Press “Report it to Tixward” on the event page. We review every report and take down events that look fake.